Payment & Cancellation Policy

Each project's quotation or agreement sets its payment schedule. That might be a down payment and a balance on delivery, or payments tied to milestones. Work starts once the down payment is received.

The down payment reserves our team's time for your project and covers the discovery, planning and setup work that begins immediately. It is not refunded if the project is cancelled.

• Tell us in writing, by email or through your client portal.
• We stop work and total up what was completed up to the date of your notice.
• Anything you paid beyond the down payment that exceeds the value of completed work is refunded. If completed work is worth more than you have paid, the difference is billed.
• Milestones you have already approved are treated as completed and are not refundable.
• We hand over the deliverables you have paid for, under the licence in our Terms of Service.

If we end a project for reasons that are not caused by you, we refund what you paid for work we have not delivered.

Prepaid support, maintenance or hosting follows the terms of your package. Unused support hours do not roll over or convert to cash unless the package says so.

Email solutions@brilliantlabsph.com with your project name and what you are asking for. We reply within 5 business days. Approved refunds are returned through the same payment method or by bank transfer within 15 business days of approval.